Privacy Policy for Penseru
1. Introduction
Penseru ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and share your personal data when you visit our website (hosted on Squarespace) or interact with us. We are based in the UK and adhere to the UK General Data Protection Regulation (GDPR) and other applicable data protection laws.
2. Information We Collect
We may collect the following types of personal information:
Information you provide directly:
Name, email address, postal address, and telephone number when you place an order, create an account, or contact us.
Payment information (processed securely by our payment processors).
Any information you provide when you leave a review or participate in surveys.
Information collected automatically:
IP address, browser type, and operating system.
Information about your browsing activity on our website, including pages visited and time spent.
Cookies and similar tracking technologies (see our Cookie Policy below).
Information from third parties:
Squarespace analytics data.
Payment processors information.
3. How We Use Your Information
We use your personal information for the following purposes:
To process and fulfil your orders.
To communicate with you about your orders and provide customer support.
To create and manage your account.
To send you marketing communications (with your consent).
To improve our website and services.
To comply with legal obligations.
To prevent fraud.
4. Legal Basis for Processing
We process your personal information based on the following legal bases:
Contractual necessity: To fulfil our contractual obligations to you (e.g., processing your order).
Consent: When you provide your consent to receive marketing communications.
Legitimate interests: To improve our website and services, and to prevent fraud.
Legal obligation: To comply with legal requirements.
5. Sharing Your Information
We may share your personal information with:
Squarespace (our website platform).
Payment processors (to process your payments).
Delivery companies (to deliver your orders).
Our artisans, in order for them to send products directly to you.
Third-party service providers who assist us with marketing, analytics, or other business operations.
Law enforcement or regulatory authorities (when required by law).
6. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no internet transmission is completely secure.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
8. Your Rights
Under the UK GDPR, you have the following rights:
Right to access: You can request a copy of your personal information.
Right to rectification: You can request that we correct any inaccurate information.
Right to erasure: You can request that we delete your personal information.
Right to restrict processing: You can request that we limit the processing of your personal information.
Right to data portability: You can request to receive your data in a machine readable format.
Right to object: You can object to the processing of your personal information.
Right to withdraw consent: You can withdraw your consent at any time (for marketing communications).
Right to complain: You can complain to the Information Commissioner's Office (ICO).
9. Cookie Policy
We use cookies and similar tracking technologies to improve your browsing experience. You can manage your cookie preferences through your browser settings.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at: